The most commonly asked questions about Envior, your account and our products are shown below. If you cannot find the answer to your question or query, please call 0121 289 4295 or please email one of our expert Sales Team members [email protected]. Alternatively, please feel free to use the chat button at the bottom of this page.
Envior head office is open:
- Monday – 9am – 5pm
- Tuesday – 9am- 5pm
- Wednesday – 9am- 5pm
- Thursday – 9am- 5pm
- Friday – 9am- 5pm
- Saturday – Closed
- Sunday – Closed
The office is closed over Bank Holiday and weekends; however, orders can still be placed through the site. All orders will be despatched the next working day.
Please visit the ‘contact us’ page. Here you will find email and phone numbers to get in touch. You can also contact us through the chat bot at the bottom of the screen where one of our friendly team will be on hand to help.
You have the option at the point of checkout to register as an account customer or continue as a guest. Registering an account has added benefits, allowing to easily reorder and view past order details.
Your previous orders can be found within your account. Please log in to your account to view. You can create an account at the point of checkout, or by clicking at the top of the webpage.
All orders placed by 4PM will be despatched the same day for NEXT DAY delivery. Orders received after 4pm will be despatched the next working day. Orders are despatched Monday – Friday. Any orders received over Saturday or Sunday will be despatched Monday (except Bank Holidays).
Some of the items will be available for collection. Please contact our office on 0121 289 4295 for more information and to see if our items are available for collection. Collection would take place from Tamworth, Staffordshire.
All products are sold either by sleeve or by box quantity. This enables us to offer you the best possible price on these products. Ordering by the box will allow for the best possible price. All product quantities can be found within the product descriptions on each page.
Yes, the bigger the order, the bigger the saving! If you would like to place a large order of a specific product code, please get in touch to see if we have it in stock and if we can offer extra savings for you.
We sincerely hope you will not be in a position to want to raise a complaint. However, if you do want to log a complaint for our team to investigate, please email [email protected] with the subject ‘Complaint’. We will aim to get back to you straight away, however please allow 24-48 hours for our team to investigate and get back to you.
Goods can be returned up to 14 working days starting from the day of receipt. All products are returned at your own cost, must in their original packaging, unused and undamaged. All goods remain the responsibility of the customer until the goods have been received by Envior. Please email [email protected] and one of our team members will be in touch with our returns form. Please fill in the returns form will all the appropriate information and place this within your package you are returning. We will not be able to accept your return without the returns form being filled in and placed within your parcel. We will only accept returns in full pack quantities. We cannot offer refunds on any partial pack quantities. Refunds do not cover delivery charges. Unwanted or incorrectly ordered goods may be subject to a £15.00 or 25% + VAT restocking charge which ever is greater. Refunds will be processed 3-5 working days after receipt of goods returned.
We accept all major credit and debit cards through World Pay. You can also check out using your PayPal account. We also offer credit facility upon successful application.
We accept orders online, over the phone and via email. Please call 0121 289 4295 or alternatively please email [email protected] for larger orders and one of our dedicated expert sales team members will be available to help you.
You will receive an automated e-mail with the tracking information as soon as your parcel leaves our warehouse. You will also be able to log in to your account to access the tracking reference. All parcels are sent through UPS.
At Orbital Industries we can manufacture to your business needs. Please call 0121 289 4295 or alternatively please email [email protected] with your enquiry and we and help you from there.
If your question or query has not been answered in any of the above FAQs, please feel free to contact us on 0121 308 8111, email [email protected] or use the chat function at the bottom of your screen, and one of our friendly team members will be happy to help you further.