Delivery & Returns Policy

We hope you will not need to send your items back to us, however if there are any issues with your products, please do get in touch with us and we will be happy to look into this for you. All goods can be returned up to 14 working days starting from the day of receipt. All products are returned at your own cost, must in the original packaging they were sent in, unused and undamaged. All goods remain the responsibility of the customer until the goods have been received by Envior.

Please email [email protected] and one of our team members will be in touch with our returns form. Please fill in the returns form with all the appropriate information and place this within your package you are returning. We will not be able to accept your return without the returns form being filled in, in full, and placed within your parcel. We will only accept returns in full pack quantities and therefore we cannot offer refunds on any partial pack quantities. Refunds from Envior do not cover delivery charges. Unwanted or incorrectly ordered goods may be subject to a £15.00 or 25% +  VAT restocking charge which ever is greater. Refunds will be processed 3-5 working days after receipt of goods returned.

Delivery Information

All orders over £100 (excluding VAT) , includes next day delivery as FREE for any delivery address within the mainland England, Wales and Scotland.

Delivery charges on all orders under £100 (excluding VAT) to mainland UK will be charged at £4.99 + VAT an order.

All prices are excluding VAT

Upgrades

We can offer the below upgrades:

Saturday – £25.00
Weekday by 10:30 am – £20.00
Weekday by 12:00 pm – £15.00

Please give us a call to upgrade your deliveries with the above.

Delivery to none mainland UK

For deliveries to none mainland UK, there will be the below charges for all deliveries:

ISLE OF WIGHT- £30.00
NORTHERN IRELAND – £15.00
ISLE OF SCILLY – £30.00

ISLE OF MAN – £30.00

SCOTTISH HIGHLANDS – £10.00

ORKNEY ISLANDS – £30.00

SHETLAND ISLANDS – £30.00

CHANNEL ISLANDS – £50.00

NORTHERN IRELAND – £50.00

Envior working hours are Monday-Friday 9:00 to 17:00. The cut off for next day delivery is 16:00. We do not offer deliveries on Bank Holidays. All deliveries are despatched Monday-Friday and if taken after 16:00 will be sent out the following working day.

Please note that on some occasion’s deliveries can be made outside of the promised dates and times due to circumstances out of our control. If your delivery is late for any reason, please get in touch with customers[email protected] and we will investigate this matter further.

We reserve the right to cancel or amend delivery charges dependent upon order value and location. For deliveries further than stated above, please get in touch and we will be happy to provide you with a quote.

All prices are excluding VAT